Terms and Conditions
These terms and conditions apply to the use of the colliercampbell.co.uk and colliercampbell.com website and in placing an order on this website you are agreeing to accept these terms and conditions. If you do not agree to be bound by these terms and conditions you may not use or access this website.
colliercampbell.co.uk and colliercampbell.com are trading names of Collier Campbell Ltd, Regina House,124 Finchley Road, London NW3 5JS.
Before you place an order, if you have any questions relating to these terms and conditions please contact our customer services representatives by e-mail at firstname.lastname@example.org, or call us on 020 8964 5203 between 9am – 5pm. Please note that all calls to our customer services representatives will be charged at the local rate (BT users only, other network charges may vary) and may be recorded for quality monitoring and training purposes.
We aim to provide you with excellent service. If any item you purchase from us does not meet your expectations you may return the item(s) to us within 28 days for an exchange or a full refund. Any items returned (other than any faulty items) must be in saleable condition. This does not affect your statutory rights.
‘Conditions’ means these terms and conditions and the Special Conditions; ‘Product’ means a product displayed for sale on the website; ‘Product Description’ means that part of the website where certain terms and conditions in respect of the individual product are provided; ‘Special Conditions’ means the terms and conditions in the product description; ‘Users’ means the users of the website collectively; ‘Personal Information’ means the details provided by you on registration; ‘We/us’ means Collier Campbell Ltd the owners of colliercampbell.co.uk and colliercampbell.com. ‘Website’ means the website located at www.colliercampbell.com or any subsequent URL which may replace it; ‘Cookies’ means small text files which our website places on your computer’s hard drive to store information about your shopping session and to identify your computer; ‘United Kingdom’ means England, Wales, Scotland, Northern Ireland and the Channel Islands and ‘You’ means a user of this Website.
You are provided with access to this website in accordance with these conditions and any orders placed by you must be placed strictly in accordance with these conditions.
You warrant that:
The personal information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects;
You will notify us of any changes to the personal information by contacting our customer service representatives by phone on 020 8964 5203 between 9am-5pm or e-mail at email@example.com
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your personal information.
We reserve the right to modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website;
We reserve the right to change the conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the website.
Third party links
To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.
When you shop on this website, we will ask you to input and will collect personal information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website (‘User Information’). We may collect this information even if you do not register with us.
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.
We confirm that any personal information which you provide to us (or which is available on public registers) and any user information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner’s Office. We use your information only for the following purposes:
Processing your orders
For statistical or survey purposes to improve this website and its services to you;
To serve website content and advertisements to you;
To administer this website;
If you consent, to notify you of products or special offers that may be of interest to you.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
When you create a shopping account while ordering online you will be given the option to receive information from Collier Campbell Limited (the owners of colliercampbell.com) by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word “unsubscribe” in the subject line, by e-mailing us at firstname.lastname@example.org or telephoning us on 020 8964 5203 between 9am and 5pm.
Your personal information may be disclosed to other businesses within Collier Campbell and to reputable third parties who will help process your order. Collier Campbell requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your personal information to any company outside of Collier Campbell Ltd for mailing or marketing purposes.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and /or user information, we are entitled do so.
When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
Questions regarding this Policy should be directed to the Administrative Head Office of Collier Campbell as follows:
Collier Campbell Ltd
2-4 Exmoor Street
London W10 6BD
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Click here [link to returns page] to find out more about our refund policy which is incorporated into these conditions.
Contract creation and electronic contracting
The technical steps required to create the contract between you and us are as follows:
You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.
When you place an order with us we will send you an order confirmation by e-mail. This e-mail confirms that we have received your order but does not form a contract for the supply of goods between you and Collier Campbell Ltd.
Once we have processed your order we will send you a further e-mail confirming that your order has been despatched. This e-mail will confirm the contract between us.
We will not charge you for the item(s) you have ordered until they are despatched from our warehouse.
We aim to despatch all in-stock items the next working day after you place your order.
Where an item is out of stock you will be advised in your Order Confirmation. You will not be charged for this item until it is despatched.
Non-acceptance of an order may be a result of one of the following:
The product you ordered being unavailable from stock.
Our inability to obtain authorisation for your payment.
The identification of a pricing or product description error.
You not meeting the eligibility to order criteria set out in the main terms & conditions.
The contract will be concluded in English.
The details of your specific contract will not be filed by Collier Campbell. If you do require any information regarding orders you have placed with Collier Campbell please write to us at the following address:
Collier Campbell Ltd
2-4 Exmoor Street
London W10 6BD
You can cancel all, or part, of your order at any time up to the point of despatch from our warehouse.
If you wish to exercise your right to cancel this contract after your order has already been despatched please follow the procedure set out in our Returns procedure.
We reserve the right to cancel all, or part, of your order should we not have the stock to fulfil it or if, for any reason, we believe your order to be fraudulent.
Please see our refund policy for further details.
Description of products
Each product purchased is sold subject to its product description which sets out additional specific conditions related to that product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy. If we find a pricing error in one of the products you have purchased we will give you the option of reconfirming your order at the correct price, or canceling it. If we aren’t able to contact you then we will cancel the order and refund any payment in full.
Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
Limitation of liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. The website is provided on an ‘as is’ and ‘as available’ basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. This does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:
any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings);
or any loss of goodwill or reputation;
or any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions.
Nothing in the conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Each provision of the conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
These conditions govern our relationship with you. Any changes to these conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Collier Campbell and you are expected to do. You confirm that, in agreeing to accept the conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these conditions and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these terms and conditions. Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the conditions.
The conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
The registered company address of Collier Campbell Ltd is: Regina House, 124 Finchley Road, London, NW3 5JS